Customer Experience Excellence

CX Platforms
for Exceptional Engagement

Build lasting customer relationships with omnichannel support, personalized experiences, and actionable insights across every touchpoint.

Explore Platforms

Experience

24/7

Support

98%

CSAT

CX Platform Implementation

Need a CX solution? Let's discuss your requirements.

Comprehensive Customer Experience Solutions

Transform customer interactions with integrated platforms for support, engagement, and relationship management.

Omnichannel Support

Engage customers across email, chat, phone, and social media with unified communication.

Customer Relationship Management

Comprehensive CRM solutions for customer data, interactions, and insights.

Help Desk & Ticketing

Advanced ticketing, automations, and SLA management for streamlined support.

Customer Analytics

Dashboards tracking behavior, satisfaction, and engagement for actionable insights.

Customer Journey Mapping

Optimize every touchpoint in the customer journey for seamless experiences.

Feedback & Surveys

Collect and analyze feedback with integrated surveys and sentiment analysis.

Platform Expertise

Leading CX Technologies

Salesforce

Zendesk

HubSpot

Freshdesk

CDP

Genesys

CX Platform Implementation Guide

Learn how to successfully implement and optimize CX platforms.

Platform Selection & Evaluation

Implementation Roadmap & Timeline

Channel Integration Strategies

Support Automation Best Practices

CSAT Measurement & Optimization

Next-Gen Technology

CX + AI Intelligence

Enhance customer experience with AI-powered support and automation across your CX platforms

AI-Powered Chatbots

Sentiment Analysis

Predictive Customer Insights

Intelligent Routing

Explore AI Features

Implementation Process

Our CX Implementation Workflow

Structured approach from planning to deployment.

Discovery

Requirements & CX strategy

Selection

Platform & architecture design

Implementation

Development & integrations

Testing

QA for channels & automations

Launch

Deployment & optimization

Industries We Serve

Industry-Specific CX Solutions

E-commerce & Retail

Omnichannel Support & Order Tracking

Healthcare

Secure Messaging & Telehealth Support

Financial Services

Secure Communication & Fraud Detection

Telecommunications

Intelligent Routing & Self-Service Portals

Travel & Hospitality

Booking Support & Real-time Assistance

SaaS & Technology

Knowledge Bases & In-App Messaging

Role-Based Access

Data Encryption

Backup & Recovery

Compliance Ready

Security & Compliance

Enterprise-Grade Security

We implement comprehensive security measures and ensure compliance with industry regulations to protect customer data and maintain system integrity.

SOC 2 and ISO 27001 compliant infrastructure

End-to-end data encryption and secure APIs

Regular security audits and penetration testing

GDPR, HIPAA, and industry-specific compliance

Why Choose Us

Why Murmu Software Infotech?

12+

Years CX Experience

100+

Implementations

98%